OPERATING

Nothing works without them: our ITOps ensure that all services, products and applications run smoothly. As an indispensable component with knowledge of all our systems, they recognise problems at an early stage, resolve or mitigate them and generate empirical values for the future. As the interface between business partners, colleagues and suppliers, they have an open ear and a quick solution for everyone.

 

ICS VOICES
ICS VOICES
ICS VOICES
ICS VOICES
ICS VOICES

QUALITY AND EXTENSIVE KNOW-HOW

 

Gerald Bergmaier

Service Delivery Manager

Gerald's career at SPAR ICS

OPERATING JOB ROLES

 

Service Delivery Manager

In close collaboration with the responsible Service Owner and with the help of a team of Support Engineers and operational experts, our Service Delivery Managers organise and control all operational aspects and the processes of our business and infrastructure services.

 

Support Engineer

Our Support Engineers know all of our products and applications by heart, watch over the smooth operation and offer in close collaboration with the management level, 2nd level support.

 

IT Operator

Our IT Operators monitor all services and the infrastructure , resolve or escalate incidents. They are responsible for the maintenance and grant (or deny) access to colleagues as well as external partners.

 

Service & Support Agent

As a high-frequency interface between colleagues, business partners and suppliers, our Service & Support Agents are the first point of contact for questions or problems. They provide 1st level support, recognise critical tickets, activate escalation routines and monitor service level agreements.