Without them, nothing runs: Our operators take care of the smooth processes of our services, products and applications and are therefore indispensable parts of our systems. The recognise issues before they become a problem and solve or escalate them, and generate learnings for the future.
Our operators keep their nerves and friendliness, even in stressful situations. As an interface between business partners, colleagues and suppliers, they have an open ear and a quick solution for everyone.
Here, you find an overview of all operating job roles.
In close collaboration with the responsible Service Owner and with the help of a team of Support Engineers and operational experts, our Service Delivery Managers organise and control all operational aspects and the processes of our business and infrastructure services.
Our Support Engineers know all of our products and applications by heart, watch over the smooth operation and offer, in close collaboration with the management level, 2nd level support.
Our IT Operators watch over all services and the infrastructure of ICS and eliminate or escalate events. As keepers of the services and the infrastructure, they are responsible for the maintenance and grant (or deny) access to colleagues as well as external partners.
As a high-frequency interface between colleagues, business partners and suppliers, they are the first contact in case of questions and problems. They offer 1st level support,