ICS VOICES
ICS VOICES

Quality and extensive know-how

Gerald Bergmaier

Service Delivery Manager

ICS AREA OPERATING

Gerald Bergmaier, Service Delivery Manager


The Mountaineer: Gerald climbed the career ladder just like he is climbing the Unterberg. He first started at SPAR ICS as an intern and continued working part-time until he finished University. Subsequently, he was offered a full-time Job and took on the team lead soon after. In his current position as Service Delivery Manager, he and his team ensure maximum quality for all online shops within the SPAR GROUP.

INTERVIEW WITH GERALD

What did you do before you started at SPAR ICS?


I was studying at the University of Applied Sciences when I applied at SPAR ICS for an internship. After half a year of being an intern, I stayed marginally employed while finishing my diploma thesis and got hired full-time afterwards. So basically, I am working for SPAR ICS since finishing University.

 

What is your job at SPAR ICS?

I am the team leader for "Digital operations" – which means, my team is responsible for the content management of the websites SPAR/INTERSPAR, ASPIAG, HERVIS as well as the INTERSPAR eCommerce shops. I first started at the data centre, moved on to operate the Windows Server systems and for the last two years, I'm managing the fields eCommerce and website. 


What does a typical working day look like for you?

There is no such thing like a "typical working day" – every day is different: New and exciting topics, an international working environment – in my case that means, for example, close relationships with Slovenia and Hungary. eCommerce and Websites constantly change – therefore, it is essential to be flexible, adapt new things immediately and handle daily challenges within our working environment.


Tell us about your most exciting working day at SPAR ICS so far.

It's hard to pick a single day after 13 years of working. but there is one thing I always appreciated, and that motivated me throughout those years: SPAR ICS provides an immense programme for further education and training – for personal and professional development.


What project are you particularly proud of?

As my team doesnt't really develop any new programmes but is mainly responsible for maintaining and managing the online shops and websites, there is no specific project that makes me proud. But one thing I am very proud of is that our team probably has the broadest overall knowledge in terms of eCommerce and website processes within the whole of SPAR ICS 😊 


What do you appreciate most working for SPAR ICS?

There is no day like the other! When I am on my way to work in the mornings, I never know for 100% what will expect me. You need to be flexible and able to change subjects spontaneously.

Also, I appreciate the close working relationship with my colleagues a lot.

TAKING RISKS AND BEING HAPPY

Nomen est Omen: Gerald spends his leisure time preferably in the Austrian mountains. There is one thing that helps him to overcome daily work stress: action!

Mountain biking, Skiing ... – Gerald loves the feeling of freedom being off the tracks and (as well) getting down in one piece. Therefore, he needs to evaluate risks, concentrate and trust his strengths in technical sections as well as keeping a cool head during adrenaline rushes – which helps him in private as well as in professional life.

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